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Susie's Client's Guide

Client portal guide

How to Use Your Susie’s Client Portal

A simple step-by-step guide to managing your family details, bookings and payments.

Start the guide Need help?
Everything in one placeUpdate your details and keep important information current.
Easy booking managementRequest, view, edit or cancel babysitting sessions.
Secure paymentsYour card details are processed securely through Stripe.
1

Log in to your account

Use the email address connected to your Susie’s account.

First time logging in?
Your email address is both your username and temporary password. After logging in, you will be asked to create your own secure password.

Forgot your password? Select Reset Password on the login page.

Susie’s client portal login screen
2

Find everything in your profile

After logging in, use the gold menu on the left to access your contact details, address, children, bookings, payment information and other account settings.

  • Scroll inside the menu to reveal more sections.
  • Use the pencil icons to edit information.
  • You may add a profile photo using the camera icon.
Mobile tip: the menu itself is scrollable. If you cannot see a section, swipe inside the gold menu.
Client profile dashboard
Top part of client portal menu
Lower part of client portal menu
3

Add or update your children

Open My Children to review and update each child’s date of birth, gender, languages and any special needs or requirements.

Please keep these details up to date.
They help us match your family with a suitable babysitter and allow the babysitter to prepare properly.

Click the pencil icon next to your child’s name to make changes.

My Children section
4

Confirm the babysitting address

Open My Address and make sure the location is complete and accurate.

  • Include the street name and house number.
  • Add the correct Prague district or city and postal code.
  • If you are visiting Prague, enter the hotel or apartment where the babysitting will take place—not your home address abroad.
Helpful: add access details, reception instructions, floor or apartment number in your booking notes.
My Address section
5

Add your payment information

Open Payment Information in the left-hand menu. Enter your card number, expiry date and CVC, then click Complete.

Secure payment processing
Your card information is processed securely by Stripe. Each family has a unique payment link, so please do not forward it to anyone else.

For confirmed bookings, payment is normally processed 24 hours before the booking begins.

Payment Information section
6

Request a new booking

Open Bookings and select Add a New Booking Request. Then complete the date, start time, end time and number of children.

  • The minimum booking length is 3 hours.
  • You may add additional dates in the same request.
  • Use the recurring option for a weekly request.
  • Add any important details or specific notes before submitting.
Useful booking notes: bedtime routine, allergies, parking, hotel room number, access codes or anything else the babysitter should know.
New booking request form
Booking notes field
7

View all your bookings

Your Bookings page shows upcoming and previous sessions, including the assigned babysitter, date, time, status and total booked hours.

  • Select Hide past bookings to focus on upcoming sessions.
  • Untick it to load previous bookings and leave reviews.
  • Use View Favorites to see babysitters you have saved.
  • Click a booking row or its action icon to open the full details.
Upcoming bookings table
Past bookings table
8

Manage an existing booking

Open a booking to view the assigned babysitter and all available actions.

  • View Profile – read more about the babysitter.
  • Leave a Review – share your experience after the booking.
  • Mark as Favorite – save a babysitter you would like to book again.
  • Message – send a message relating to the booking.
  • Edit – request a change to the booking.
  • Cancel Booking – cancel the session, subject to the cancellation policy.
  • I have a problem – contact Susie – contact our team directly.
Before cancelling: please check the cancellation policy to avoid cancellation fees.
Booking actions and babysitter profile
Booking date heading

Helpful tips

Make the most of your portal

Save favouritesMark babysitters you loved so they are easier to request again.
Add all childrenComplete profiles help us prepare the most suitable care.
Keep details currentUpdate your address, telephone number and family information when anything changes.
Use booking notesSmall practical details can make the babysitting start much more smoothly.

Quick answers

Frequently asked questions

How do I reset my password?

Use the Reset Password link on the login screen and follow the instructions sent to your email address.

Can I request the same babysitter again?

Yes. Mark the babysitter as a favourite and mention your preference in the booking request. We will always try to accommodate it, subject to availability.

When is payment taken?

For confirmed bookings, payment is normally processed 24 hours before the booking begins.

Can I add several dates at once?

Yes. Use the option to add additional dates within the new booking request.

What should I do if I cannot edit or cancel a booking?

Open the booking and use the red I have a problem – contact Susie button, or contact the Susie’s team directly.

Need help?

Our team is here to help if you have trouble accessing your account, submitting a booking or changing an existing reservation.

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